Refund and Cancellation Policy

1. What we sell

When sales open, SajuNstar will sell one digital product, the 2027 Year Report, for USD 9. It is a one-time purchase of a written report that you read online for 12 months. There is no subscription and no automatic renewal, so there is nothing to cancel.

2. Refunds within 7 days

You can ask for a full refund within 7 days of the purchase date. You do not need to give a reason, and it does not matter whether you have opened the report. A request sent within 7 days counts even if we reply later.

3. How to ask

Write to hello@sajunstar.com from the email address you used at checkout and include the order number from your receipt. We reply and start the refund within two business days (Monday to Friday, excluding public holidays in South Korea).

The refund is issued by our payment provider to the payment method you used. How long it takes to show on your statement depends on your bank or card issuer.

4. After a refund

Access to the refunded report ends, and its page shows a notice instead of the report. We delete the report text and the birth details behind it within 30 days. The order record is kept for the period the law requires.

5. After 7 days

If something went wrong on our side, for example the report was not ready within 24 hours of payment or the chart shown in it does not match the birth details you entered, write to us at any time during the access period. We will fix it or refund you.

6. Payment disputes

If you have a problem with a charge, please contact us first so we can sort it out quickly. If a payment is disputed with the card issuer, access to that report is paused while the dispute is open.

7. Your legal rights

This policy is in addition to any rights you have under the consumer law of the country where you live. Where that law gives you more, the law applies.